A passionate trainer fuelling growth at Entain
Xsaryx Vince Rampula, also known as Vince, brings a wealth of experience to his role as Training Executive for Entain's UK Customer Service Team based in Manila, Philippines. For nearly seven years, Vince has played a pivotal role in onboarding new hires, equipping them with the product knowledge and processes they need to excel. His dedication extends beyond Manila, as he regularly conducts training sessions for colleagues in Hyderabad, ensuring a consistent and exceptional customer service experience across the globe.
His passion for people development shines through in his focus on building strong relationships with new hires. He finds immense satisfaction in witnessing their growth and championing them across Entain confident and competent Customer Service Advisors . This commitment is reflected in his achievements, including being a two-time Circle of Top Performers Awardee and a nominee for Most Outstanding Employee of the Year 2023.
Vince highlights the company's commitment to employee wellbeing among the reasons why he enjoys working at Entain. The opportunity to host events and participate in cross-functional activities keeps him engaged and fosters a sense of community. His international exposure, including training colleagues in Hyderabad, exemplifies the global reach and dynamic environment Entain offers.
Vince embodies Entain's core values throughout his daily work. He emphasises compliance (do what’s right), by ensuring training adheres to all regulations and goes beyond modules by incorporating engaging activities to keep trainees active and motivated. His focus on ensuring everyone succeeds reflects the spirit of winning together, and his use of clear, concise language (keep it simple) empowers trainees with a strong foundation.
Beyond his role, Vince is particularly invested in Entain’s commitment to diversity and inclusion, witnessing firsthand the welcoming and supportive environment for all employees. This aligns with the company’s mission to promote employee well-being, something he deeply values.
