Company Description
Interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join, it’s your game. So let’s win together.
Job Description
The role in a nutshell:
This role is all about your contribution to the set-up, implementation, development and monitoring of customer protection and compliance policies. You will have a key function in satisfactory complaint resolution within our international Customer Service team. Furthermore, you will provide expertise to other units within the group on topics related to the areas mentioned.
What you’ll be doing:
- Handling and assessment of customer cases falling into customer protection field while contributing to the development of the operative framework
- Prevention and settlement of major complaints from customers
- Providing consultation and expertise to the Customer Services team and within the Group on operational matters with legal, regulatory and compliance implications
- Contributing to internal and external audits
- Contributing to relevant CS and company-wide projects
Qualifications
What we need from you:
- Interest and/or experience in customer protection, legal matters, mediation, risk management, anti-money laundering, compliance or regulatory matters, especially in the same industry, will be considered an asset
- High level of English (C1/C2)
- Intermediate or higher level of Spanish (B1/B2)
- Good level in any additional language will be considered a plus
- Willingness to work in shifts
- Good team player
- Analytical mind and critical thinking
- Self-motivated, proactive, flexible and stress-resistant personality
- Excellent communication, networking, and conflict management skills
- High-quality oriented and able to cope with complexity
Desirable:
Customer Service experience
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
In our Sofia office you can expect to receive benefits like
- Hybrid-working (2 days per week in office)
- Personal Medical Insurance
- Food Vouchers for 150 BGN per month
- Dental Allowance (Up to 200 BGN per year, 100 BGN during probation)
- 25 days of annual leave
- Self -development and learning leave (2 additional days)
- Volunteering (2 additional days)
- Additional It's Your Game Day off to use in December or January
- Multi-Sport Card (Self Contribution)
- Free subscription to wellbeing app Unmind
- Christmas bonus
- Group annual bonus
- 60 BGN Monthly for transport costs
- 30 BGN Monthly to support with utilities
- Life Insurance
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
#LI-Hybrid
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.