Salary:
€15.70 + Performance based incentives
Duke Lane
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

MAIN OBJECTIVES:
•           Responsible for driving the business performance of the two shops within that structure
•           Ensure customer service excellence is provided by shop teams
•           The leadership and management of all shop team employees
•           Management of day to day operational duties within the shop structure utilising the Customer Service Manager role
•           Ensuring clear communication, providing feedback and business recommendations to the Area Manager 

Management Team   
MANAGERIAL REQUIREMENTS: In order to fulfil the duties of a Twin Shop Manager you will be required to work equally between both shops you have responsibility for.

ROLE COMPETENCIES

Leadership & Coaching:
•           Motivating others to achieve a shared vision, creating commitment through own credibility and drive. Focusing effort on the growth of self and others, encouraging feedback and on the job coaching.
Business Awareness & Profit Development:
•           Monitor and drive KPIs, taking ownership of driving the profitability of all stores. Strategic understanding of the business/ market to manage costs and pursue revenues.
Managing Change & Innovation:
•           Working effectively in an environment of change. Making adjustments to accommodate changing situations and responding positively to new demands or circumstances to achieve better results and innovations.
Communication & Influencing:
•           Communicating effectively with others, in both oral and written communication. Success in winning commitment to an idea or action showing awareness of own impact and selecting the optimum approach to influence others.
Customer Focus:
•           Building effective customer relationships using, customer feedback to understand needs and priorities of customer’s and meets their expectations (internal& external customers).
Problem Solving & Decision Making:
•           Systematically identifying, analysing and solving issues and problems to reach optimal solutions in a timely manner within a framework of sound decision making.
Commitment to Results: 
•           Focusing on the achievement of results, using a cycle of planning, doing and measuring/reviewing to ensure personal and team goals are achieved.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.