Sofia
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral. 

The role in a nutshell:

We have an excellent opportunity for a detail oriented and achievement driven person to join one of our teams as Trading Control Operator. The position calls for a responsible team player with an interest in sport disciplines and some understanding of rules and current events. 

Working hours:
Night shifts


What you'll be doing:

-Own issues on behalf of the Trading department. Ensuring issues are raised to the appropriate technical team;
-Carry out initial investigation to ensure the correct Trading process was followed;
-Determine and document the impact and scale of all issues raised;
-Ensuring the Head of Trading Control is aware of all key issues and major incidents;
-Communicating issues, workarounds and downtimes to all relevant stakeholders and managing their expectations accordingly;
-Recognising patterns within known issues and suggesting solutions to help drive improvement across the trading floor;
-Providing concise summaries of errors to Heads of relevant Trading teams for performance management purposes;
-Undertaking Quality Assurance to ensure that we are offering an optimal service to our customers;
-Reporting any QA issues to the relevant team to ensure speedy resolution;
-Raising any long-term issues affecting QA to the appropriate development/support team;
 
What we need from you:
 

-Excellent English language skills;
-Solid ability in escalating issues in a concise and quick manner;
-Strong communication skills (Verbal, written and presentation);
-Ability to summarise complex data in a succinct and easy to understand manner;
-Highly motivated and organised;
-Ability to undertake complex tasks quickly and thoroughly;
-Knowledge of major sports will be a great plus;
-Be able to prioritise under pressure in accordance with the business needs;
-Attention to detail;
-Ability to work on night shifts
-Аbility to work on hybrid schedule (home and office based)
 
Desired:
 
 -Degree level education would be preferable but is not a pre-requisite;  
-Experience in using Microsoft applications, especially Outlook and Excel;
-Knowledge of sports betting and betting rules.

What we offer:

  • Competitive remuneration package;
  • 25 days annual leave;
  • Self-development and learning leave (2 additional days)
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers; 
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities;
Ready to get involved?
 
 Bring your energy to Entain and you’ll be in the mix from the start. 

Apply now! 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.