Vacancy Type:
23 (Entain)
About The Role
Bring your customer-first attitude to Entain as a Social Media Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.
We're looking for Social Media Customer Service Agents to join our busy team in Gibraltar!

Shifts for this role range from 08:30 to 01:00. The salary for this role is £18,000, increasing to £21,000 after our standard probation period of 4 months.

Please note, we are only able to consider people already living in Gibraltar or Southern Spain.
What you'll be doing: 
  • You will be speaking to our customers via our social media channels (Facebook & twitter) ensuring first time resolution on their queries giving them a stress free/positive experience!
  • Complete training for product, service and regulatory requirements
  • Proactively escalate any issues
  • Maintain Quality & Assurance score that as a minimum meets the department KPI for each period outlined in the annual objectives
What we need from you:
  • Previous experience within a similar role - gaming industry is an advantage
  • Fluent in English – written and spoken
  • Ability to work flexibility over various shift patterns
  • Confidence to interact with customers through a variety of communication methods including voice and email with the ability to multi-task

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.