Regional Operations Manager (Scotland)

Leading by example, you will be highly visible and provide effective leadership across your Region.

• To participate as an integral member of the senior operations team working closely with the Regional Director & other key stakeholders & to fully implement the operational business strategy, including Omni-channel and digitalisation strategic priorities.
• Provide in the moment feedback to colleagues, creating a high support, high challenge culture. Lead, coach, engage and motivate Area Managers and shop colleagues.
• Be responsible for the rigorous delivery of the Company plan and tackle issues specific to your Region in the most effective way.
• Regularly monitor KPIs and data to ensure continuous improvement of performance.
• Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
• Understand and implement what is required to deliver the ROI from all CAPEX spend. Have an excellent knowledge of the region in which you operate and a curiosity about competitor activity and what is happening across the industry.
• Create a high performing team across all of your Region by ensuring people management activities such as recruitment, on-boarding, training & development and performance management.  Pro-actively address any issues that arise head on and be prepared to have difficult conversations as often as the need arises, with impact.
• Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a robust succession plan.
• To maintain and hold a Personal Management Licence (PML) as issued by the Gambling Commission (which incorporates an application to the Disclosure & Barring Service). This requires the individual to maintain a sound knowledge of all current industry matters in accordance with the Gambling Act’s three licensing objectives. 
• Ensure all activity within the Region complies with the requirements of the Gambling Commission, the Company’s licence and Health & Safety, to minimise risk and protect our customers, colleagues and the reputation of the business.

The following skills and experience are essential for the success of this role:

• Experience of working in a tough multi-site environment (betting/leisure/retail/hospitality preferred) within a Senior Management capacity.
• Experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement.
• Previous experience of P&L ownership.
• Strong implementer who can take appropriate action from a set of agreed plans, data & processes.
• Ability to build relationships with key stakeholders across the wider business.
• Driven and enthusiastic with an ability to inspire and motivate others.
• A “can do”, solution focused outlook. 
• A “plan, do, review” approach to work to deliver continuous improvement.
• Resilient – this is a fast paced, pressurised environment going through extensive change.
• Able to prioritise a large and varied workload effectively for optimum business impact.
• Authentic, clear communicator with the ability to deliver simple, impactful communications and importantly, not afraid to face into tough conversations and own the message.