Salary:
£10 Per Hour + Cash Based Incentives
Bridlington
Vacancy Type:
Permanent
Working Pattern:
5 out of 7 Days
19 Aug 2022
Brand:
16 (Ladbrokes)
About The Role

At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.

What do you need to be successful?

  • You must be 18 years old or over to work in one of our betting shops.
  • Passion for delivering great customer service!
  • The ability to build positive relationships and communicate effectively
  • Self-motivated with strong organisation skills
  • Happy to work autonomously or part of team
  • Be adaptable and a quick learner
  • Ability to deal with tough situations in a calm and professional manner

What we do

We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.

We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.

We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.

In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitability

Benefits and Development

  • Performance based cash incentives paid every pay run
  • Optional overtime subject to availability
  • Discounts to over 500 different retailers
  • Pension Scheme & Annual share save
  • 2 days Induction session to give you the best start when joining the business
  • All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues
  • Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development

Working Patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.

Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.