We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.
The role in a Nutshell
This is a senior role within our Stadia business reporting into the Director of Stadia and working alongside the Stadia & Racing Managers to deliver excellence in all aspects of the Stadia operation. The role aims to provide support to the stadia operational teams by managing delivery of all cross stadia activity, working with central functions to increase awareness of and support for stadia across the business and developing the effectiveness of the Stadia operation through alignment with central processes & development of the customer & owner experience.
What you'll be doing:
- Work with the central operations & internal communication teams to lead all internal stadia communication.
- Manage the meeting and communication cascade from senior meeting delivery to colleague communication
- Responsible for collation, production and analysis of all Stadia specific performance data relating to operational, people, racing & trainer performance
- Develop and deliver the Stadia rehoming strategy working with external kennels to do so
- Project management of all activity spanning over more than one Stadia location including capex, industry, people & service activity.
- Provides support to Stadia Managers for complex individual property projects
- Negotiate alongside the procurement team all cross stadia contracts & agreementss
- Manage key supplier relationships – e.g. Carlsberg, Cleaning, Website
- Responsible for developing and continuing to grow the Stadia customer & owner experience programme
- Responsible for managing the overall Stadia rehoming programme and building relationships with rehoming partners
- Work with central functions to enhance stadia profile across the business, develop stadia strategies & lead
- Manage & work with stadia management teams to ensure delivery of the Stadia operational, HSSE & L&D roadmaps.
- Develop a property roadmap incorporating management of the Stadia capex budget & 5 year property plan
- To act as the key point of contact for all central functions working with the Stadia operation working to ensure all company initiatives & activities are cascaded to Stadia consistently and in a timely manner.
- Lead activity to align stadia processes with those in place elsewhere across the Entain business.
- Works with marketing teams to ensure consistent brand delivery across all tracks at all times
- Monitors activity at non Entain stadia developing best practice for our own operation where identified
- Deputise for Stadia Director as required
What we need from you:
- Strong management and leadership skills.
- Strong analytical and problem-solving skills.
- Strong communication skills with an excellent command of written and spoken English.
- Demonstrates an ability to communicate and influence externally at senior manager level
- Flexible with working hours, including evening shifts, public holidays and weekends to suit the business needs.
- Pro-active and a self-starter with positive attitude, with an ability to build bridges with various teams and departments.
- Ability to remain focused, deliver high quality work and meet deadlines even when under pressure.
- Excels at driving change
- Solution focused and able to demonstrate an ability to deliver long term strategies
- Understands the long-term outlook of the industry
- Must possess an knowledge of pricing and trading strategies
- Must be highly organised and possess a structured approach to their work.
- Must be a team player delegating effectively when required.
- Must be a highly creative and an innovative individual who can solve complex problems.
- Knowledge of the workings of the greyhound industry
- An understanding and knowledge of the betting industry, including its key policies, procedures, products and terms.
This is a hybrid working role with travel to our Stratford office in addition to our racetracks in Essex, Kent, Brighton and Wolverhampton.
