Salary negotiable dependant on experience
Gibraltar, Manila, Sofia
Vacancy Type:
23 (Entain)
About The Role

The role of the Data/Business Analyst consists of defining, developing a diverse range of reporting and analysis for the Customer Service department.

You will be the go-to for reporting requests within the Operational Excellence team and wider Central CS Department, and will be the data front-line for those teams.

Working in a fast-paced and dynamic industry, you will have the opportunity to really “get your teeth” into multiple data sources, and drive change as a data champion across the business units.

Key Responsibilities:
  • Providing the Head of Operational Excellence with day-to-day reports to support ongoing operations and decision making, building these into weekly and periodic reports
  • Utilising SQL, Excel & VBA to create internal reports and data analysis packs that help in managing business decisions
  • Create ongoing data visualisations and reports to present key insights to stakeholders
  • Adapting your style to suit the audience and delivering complex messaging and analytics in a meaningful way to meet the needs and style of the audience
  • You will be able to produce explanatory commentary, insights and recommendations to produce improvement plans. You should be able to handle MI-related enquiries and provide ad-hoc analysis upon request from the wider business.
  • Ongoing review of customer contact data, in order for the business to identify areas of improvement in regards to processes and procedures which could bring down unnecessary customer contact reasons
  • Consistently demonstrate the value of data and analytics and how that affects the business landscape
  • Providing additional support to the Director of CS Central Services and the wider CS Central Services Team, ensuring all reporting requirements are met
  • Work with business users to understand their requirements for data and analysis, and further supporting in the post-delivery phase to ensure the use of reporting and data is evangelised
  • Regularly review of the various CS KPI’s, and providing any supplementary analysis as required
Competencies and Experience Required:
  • At least 1 Year experience in analytics
  • Sound knowledge of the different aspects of Customer Service
  • A data champion with a track record of delivering insightful and meaningful reporting
  • Ability to work efficiently with people at all levels
  • Strong SQL Skills
  • Familiarity of data visualization tools such as Tableau and PowerBI
  • Excellent Knowledge in MS Office, Power Point and MS Excel in particular
  • Excellent ability the review reports in an analytical manner
  • Ability to adapt to changing priorities and to thrive in a fast-paced work environment
  • Fluency in the English language, with any other Company supported languages
  • Ability to distinguish and use an apt style to handle teams/individuals

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.