Vacancy Type:
23 (Entain)
About The Role

About The Role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment. 

You will be responsible for conducting detailed investigation of reports and data to detect known or suspected potential money laundering, potential responsible gambling risks, managing self-exclusion, and reviewing customers and incidents where RG or ML triggers are identified, or internal thresholds are met. The team covers Retail activity in the UK, Ireland, and Jersey.  

Where particular Policy triggers are met, you will work to ensure legitimacy and affordability of customer spend and that customers receive appropriate Responsible Gambling support.   

This role will work closely with the Retail CDD Team Manager as well as to support and handle escalations from the Retail CDD team based in Manila and/or where a further, more senior view is required. 

Key Responsibilities

  • Produce detailed and investigative customer reviews with clear, accurate and detailed case files where risk triggers are identified, or internal thresholds are met.  
  • Ensure that a holistic view of the customer is taken, whereby responsible gambling, affordability and legitimacy of customer funds are clarified in line with Policy.  
  • Analyse betting, gaming, and payment transaction reports to detect and react to potential money laundering, fraud, and RG risks.  
  • Monitor potential ML, fraud and RG incidents, including stained notes and chargeback reports to identify and alert trends.   
  • Raise internal SARs (Suspicious Activity Reports) with the Head of Department/Team Managers where suspicious activity has been identified for further consideration with the Group Money Laundering Reporting Officer (MLRO).   
  • Produce regular reports showing team activity and status against set KPI’s. 
  • Maintain open and transparent communication within the team 
  • First point of escalation within the team 
  • Business contacts out of core hours 
  • Support the Manila offshore Retail CDD team through subject matter expertise, quality reviews and general help and support for any queries. 
  • Any other duties commensurate to the post as designated by the Head of Department or Team Managers. 
Qualifications and Educational Requirements
  • Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s Degree, any field.
Specialist Skills and Experience Required
  •  Previous experience of working within an AML/RG environment in the gambling industry 
  • Proven experience of detailed, investigative and analytical working practices. 
  • Must be detail-oriented and analytical.  
  • Good knowledge and experience of the AML/Source of Funds/RG environment. 
  • Motivated, well organized, and accurate with a high attention to detail 
  • Effective written and verbal communication skills with the ability to communicate with key head office, Group, Divisional and international colleagues in data gathering to collect the best information and relay findings.  
Competencies / Behaviours
  •  Able to work on own initiative and to challenge processes where improvements could be made.  
  •  Effective teamwork skills and the ability to work together with the team positively and constructively. 
  • Confidence to provide advice and guidance to the team and business in a positive way. 
  • Proficient in MS Office – strong knowledge of Microsoft Excel (i.e. pivot tables, formulas) preferred. 
  • Must be able to work to strict deadlines and prioritize issues.
  • “No stone unturned” approach to investigation and problem solving under pressure. 
  • Ability to take ownership and deliver key tasks on behalf of Head of Department and Team Managers.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.