Sofia
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licenses in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

The role in a nutshell:

Entain has a fantastic opportunity for an outgoing and personable Risk Operations Associate with Portuguese language.

 Risk Associates work in the Risk Management & Credit, Game Fairness and Security Team in the Transaction Services department at Entain. The team’s overarching aim is to catch and prevent fraud at our gaming websites.

 

What you’ll be doing:

  • Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
  • Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
  • Analyze records of Affiliate accounts, to ascertain whether there are any irregularities;
  • Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
  • Investigate financial irregularities on accounts;
  • Work with colleagues in other departments to resolve account-related issues and prevent fraud;
  • Help maintain quality control and customer care through analysis of player contact;
  • Investigate risk issues relating to third party processors;
  • Check gaming history.

What we need from you:

  • Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge;
  • Ability to identify subtle fraud and abuse patterns;
  • Sound and demonstrable experience with fraud analysis and investigations;
  • Fluent in Portuguese language and English at business level;
  • Command of another language is a plus;
  • Good communication skills and ability to effectively deliver feedback;
  • Self-motivation;
  • Ability to perform well under tight deadlines within a dynamic environment;
  • Very good command of Microsoft office tools;
  • Proven aptitude to work in a team, as well as guide and influence others;
  • Strong logical reasoning skills with an analytical approach;
  • Demonstrated decision-making and problem solving skills.
  • Ability to work from home for a while
  • Shifts: Morning, Afternoon and Night shifts (optional)

What we offer:

  • Competitive remuneration package;
  • 25 days annual leave;
  • Self-development and learning leave (2 additional days)
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Teambuilding activities.

Ready to get involved?

Bring your energy to Entain and you’ll be in the mix from the start.

Apply now!

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.