Salary:
n/a
Manila
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role
Purpose of Role 

Working as part of a team in our fast-paced People Services Team (predominantly supporting our UK operation) and working with the wider HR function you will effectively support the business and our employees through the timely and consistent completion of quality 1st line transactional HR activity.

You will provide a professional, high quality HR service to employees and managers across the employee life cycle; providing advice and guidance over the telephone or via the HR case management system.

Key Responsibilities 
Triage and deal effectively with 1st line queries using the case management system (ServiceNow)
Manage cases with an end to end mindset
Prioritizing work activity to deliver Service Level Agreements
●In line with the Quality Framework understand the needs of customers and continuously seek to improve customer service and resolve queries in the first instance where applicable
Using workflows and process maps to complete all allocated requests
To manage customer expectations using the most appropriate method of communication
To ensure a clear audit trail through the completion of clear and concise notes on the HR case management system
Contribute towards the HR strategy by identifying means of improving performance.
Assist in reviewing business processes as necessary
Promote HR self-help tools to the business and coach employees to use these tools effectively in order to improve our service
Contribute to process improvement initiatives and support the writing of the associated documentation, including process maps, work instructions and “How to Guides”
Ability to work in a fast-paced environment where priorities and focus are ever changing
Ability to work with high volume while maintaining high quality
Ability to deal with ambiguity
Assisting the Oracle Cloud HR system
Onboarding new staff and creating contracts for new starters
Any other tasks deemed necessary within the role as instructed by the Leadership team
 
Specialist skills and experience 
 
Knowledge:
A broad understanding of the HR employee lifecycle
 
Skills:
Strong communication and written skills
Proficiency with MS Office (Word, Excel, PowerPoint)
Experience of Oracle HR system (desirable)
 
Experience:
●Experience of working in a HR Operations/HR Shared Services, or Customer Service/Service Delivery role
●Administrative background
●Experience of workflow and case management systems (ServiceNow an advantage)
●Dealing with complex queries and cases and providing resolutions / advice within SLAs
 
 
 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.