Vacancy Type:
23 (Entain)
About The Role

 Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licenses in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
The role in a nutshell:

ring your customer-first attitude to Totolotek as a Customer Service representative.

The sheer pace and power of the live events and entertainment you will be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company.
You will be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. 

Are you looking for a fantastic opportunity to develop your skills? Are you a flexible, driven and solution-oriented person with an open mindset? Are you a real people’s person with amazing customer service skills?

Seize the opportunity and find out more about us!

We are looking for real team players to be a part of Entain and provide professional support to our customers.

What you will be doing:
-Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Games) as well as cashier related matters.
-Assessing individual issues and taking proper action to ensure customer needs are met.
-Working in coordination with other teams based at various locations that share similar goals.
-Escalating system anomalies and general issues faced by customers to the relevant party.
-Understanding Standard Operating Procedures and delivering service / quality standards to agreed level.

What we need from you:

-Willingness and flexibility to work in shifts;
-Polish language – native level;
-English language skills to a business standard (C1 preferred)
-Excellent written and verbal skills as well as high interpersonal skill level.
-Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries.
-Ability to perform well in a multi-task/cultural and ever-changing dynamic environment.
-A flexible, creative, and driven personality.
-General computer knowledge (MS Office, Internet).
-Interest in Sports and Games, products would be a benefit, relevant training will be provided.

What we offer:

-Great place to be
-Awesome team of very knowledgeable & supportive colleagues
-Private medical care
-A permanent work contract of 40 hours
-Strong focus on the personal and professional development, including in-house mentorship and e-learnings
-A modern and dynamic working environment in Warsaw 

Ready to get involved?

Bring your energy to Entain and you’ll be in the mix from the start.

Apply now!

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.