Salary:
NA
Manila
Brand:
23 (Entain)
About The Role
About the Role

The Fraud Specialist will serve as the second line of defense risk assessments with expertise in identifying Fraud Risk and defining the mitigation and control framework for the most relevant risks. The Fraud Specialist performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will be tasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review. S/he performs other such duties as assigned including trouble shooting operational issues. The incumbent participates in projects requiring coordination with other teams. The Fraud Specialist manages competing priorities in an accurate and timely manner. The position will sit within the Risk and Payments department and will require a good comprehension of Company Rules, State Regulations or Laws concerning fraud. Such knowledge will assist in conducting investigations and collect evidence in ways that Compliance is able to understand and use to report to the Regulators or any other state/federal agencies. 
 
Key Responsibilities
 
Documents all pertinent information on fraud claims raised by customers or staff, conducts research, and decisions. 
Identify, measure, and manage fraud cases. 
Maintains case files and work with Compliance and internal departments. 
Document risk issues, recommendations, and decisions. 
Reviews daily reports for suspicious activity. 
Research discrepancies accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and losses from bonus abuse. 
Analyses current fraud trends and provide input into rules and parameters for reporting. 
Research moderate to complex account activity, determines potential source of compromise, and then takes the appropriate action. 
Undertake projects requiring additional specialized technical knowledge. 
Maintain agreed service levels
Review client identity and financial documents
Work through methodically and accurately incoming documentation, matching details against customer profile data
Investigate cases raised by the system to highlight possible game fraud
Contribute towards capture of accounts involved in fraudulent activity
Verify accounts where financial information misuse is suspected
Verify accounts which hit velocity checks for transactions made on options which allow chargeback
Verify accounts which fail internal control checks and block them to mitigate abuse
Analyze, keep track of and monitor various fraud patterns and report to the Team/Shift Leads with any critical observations
Perform necessary customer checks upon sign-up and throughout use of service
Review and handle cash out requests
Report incidents, bugs and malfunctions affecting both external and internal processes to the Team/Shift Lead in a timely manner
Verify game play to ensure fair play before any cash out is verified
Analyze the identity theft information to understand the seriousness of the theft.
Maintain database of customer personal data and theft case information for timely retrieval and analysis.
Analyze customer statements, and evidence to resolve identity theft cases and claims.
Monitor and determine any bonus abuse or fraud accounts and any sharing devices on our sites.
Validate and review accounts that will be sent by Planning and BI who registered multiple cards
Identify any possible fraud cases that are currently active on our sites
Perform refunds as necessary and ensure that all are processed correctly
In-depth review or investigation if transactions are fraudulent or legitimate
Analyze identity cases and claims and keep the data of all the information collected
Educate internal and external parties on known fraud pattern or any multiple account operations
Collaborate with the trainers and team managers to identify training needs for the Risk Analysts
Analyze cases that were sanctioned and reactivated and determine if the accounts were handled correctly
Determine any possible PEP (Politically Exposed Person) or SIS (Standard International Sanctions) matches using the W2Global tool.
Work under the direction of the Risk and Payments Team Manager. 
Other responsibilities as delegated by the Team Leader/Manager
 
Qualifications and Educational Requirements
 
Must have prior real time and emerging payments fraud experience (debit, credit, prepaid cards, ACH and wire) 
Solid analytical, interpretive, and problem-solving skills 
Ability to analyze diverse information and develop strategy recommendations 
Excellent customer service and communication skills, both verbal and written 
Excellent organization skills 
Solid ability to multi-task 
Solid knowledge of department computer applications and systems 
Proficient in MS Office Application 
Capacity to work independently 
Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s Degree, any field    

Desired:
0-3 years of loss prevention, fraud, regulatory compliance and fraud prevention or security area experience in ecommerce or online gambling industry. 
Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company. 
Strong knowledge in Preports, Back Office, and CSM. 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.