Germany
Vacancy Type:
Permanent
Brand:
31 (Unikrn)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral as well as our highly successful JV with MGM - BetMGM
 

 

 

It’s an extremely exciting time to join the Unikrn business as it scales and builds it’s foundations to ultimately become the leading interactive entertainment business in the esports arena.

We are ideally looking for someone who has a background and understanding in the betting industry, wagering, knows their way to work a ticket based system and would be willing to work shifts. 

 

Objective of the role: Serves customers by providing expert product and service information; resolving product and service problems. Engages with the community in open forums and channels to promote the Unikrn Group and solve customer queries.


In addition to the above, provide administrative support to the Compliance Team and Finance Teams as required. The goal is to increase customer satisfaction, loyalty and retention and to meet their expectations while being compliant in our regulatory obligations.

 

We are the first person the user interacts with after encountering an issue or uncertainty regarding the company’s services

  • We are accountable for how users perceive the company and its services, we stay mindful of that in every interaction.

  • We want to at all times give them a positive experience in receiving support, to be accommodating to their situation and to provide swift assistance with all the necessary due diligence to resolve matters the fastest way possible.

  • We are the first line of defense to prevent potential backlash against the company and first offensive line in retaining customers when they reach out.

  • We are proactive in our customer-serving attitude and try to improve customer journeys and experiences in any way we deem necessary.

  • We are the Customer’s spokesperson and advocate within the company, we represent the user’s experience and how our business’ decisions affect them.

 

Key Skills Required

  • Excellent (English) Communication skills – both verbal and written
  • wagering experience
  • Ability to pick up the phone and interview or request information from (high value) customers
  • Must be able to field a variety of query types ranging : IT, Cryptocurrency, Betting, Gaming, Esports, Compliance, Verification and Financial Transactions

  • Ability to work under pressure and remain calm and friendly at all times

  • Ability to pick up the phone and interview or request information from (high value) customers

  • Customer Centric, "can do" attitude - Always curious about their experience
  • Computer literacy, and keyboard skills

  • Thorough, with high levels of accuracy and attention to detail  
  •  Adept at following through and making sure no customer is left waiting unnecessarily
  • Bonus: Passion for Esports/betting/gaming


About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.