£18,000, increasing to £20,000 after 4 months.
Vacancy Type:
16 (Ladbrokes)
About The Role

Are you ready to play a vital role at the world’s largest sports betting and gaming company? You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day!

We're looking for Customer Service Agents to join our busy team in Gibraltar! This is a fantastic opportunity to kick start your career within the gaming industry!

We provide full training for this role from day one.

What you'll be doing:

  • You'll be speaking to our customers via phone, email and live chat and ensuring first time resolution on their queries giving them a stress free/positive experience!
  • Improve and optimise customer value through maximising customer conversion and retention opportunities using company marketing initiatives and the ‘Sales through Service’ mentality
  • Proactively raising any issues to ensure the customer receives a resolution to their query

What we need from you:

  • Must be living local whether in Spain or Gibraltar
  • We're searching for a team player with a great attitude and desire to help our customers
  • Previous experience in a similar role is an advantage
  • Gaming and Sports product knowledge is desirable
  • Proficient in English – written and spoken
  • Ability to be flexible over various shift patterns (ranges from 8:30 - 11:30)
  • Confidence to speak with customers through a variety of communication methods with the ability to multi-task

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers very seriously. We make sure they know their limits, and we work with them to make sure everyone enjoys our products and services responsibly.

 Please note as part of the application you will be asked to complete a short task. Please allow 20 minutes.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.