Rome
Vacancy Type:
Fixed Term Contract
Brand:
08 (Eurobet)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 

 

Attività:

  • Interagire in maniera professionale con i clienti al telefono ed in chat
  • Identificare i problemi e fornire soluzioni appropriate e specifiche
  • Ampliare costantemente la conoscenza delle attività e del business, al fine di rispondere con maggiore precisone alle domande dei clienti
  • Inoltrare problematiche complesse a supervisori e Manager, rispettandone il ruolo gerarchico
  • Interagire costantemente con gli altri dipartimenti per risolvere in maniera efficiente le problematiche dei clienti
  • Supportare gli altri colleghi di team in caso di necessità

    Caratteristiche:

  • Laureato o diplomato 
  • Esperienza precedente in ruoli amministrativi o in call center sarà considerato titolo preferenziale
  • Eccellente capacità di comunicare in maniera chiara sia scritta che parlata
  • Capacità di mantenere un comportamento amichevole e professionale nell'interazione con i clienti anche in situazioni complesse
  • Ottime capacità di utilizzo del computer, pacchetto Office ed uso di Internet 
  • La posizione è full time in regime di turnazione inclusi se previsti domeniche e festivi 
  • Ottime capacità di gestire e trattare con confidenzialità le informazioni con le quali si entra in contatto 
  • Abilità di lavorare in team 

 

 

 

 

 

 

 

 

 

 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.