Salary:
£13 per hour + Performance based incentives + £0.74 Location Allowance Per Hour
South Croydon
Vacancy Type:
Permanent
Working Pattern:
37.5 hours over 5 days
Brand:
16 (Ladbrokes)
About The Role
At Entain, our Retail Managers are great listeners, part of their local community, helping everyone be part of the entertainment we provide. They keep it real. Bring your character to a Retail Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career. For the good of entertainment. 

As a Marketplace Manager you will lead, engage and develop your shop teams to offer a great experience for all of our customers. You will have full accountability for your shop performance and the skills to motivate and encourage your teams to deliver the very best!
 
What will you be doing?

(Responsible for managing two, and in some limited cases three shops)

  • Leading, developing and training the teams so they are able to deliver consistently exceptional customer service. Ensuring a great customer journey and resolving complaints and issues when necessary.
  • Ensuring compliance with the following:
    • Health and Safety procedures
    • Responsible Gambling and Self-Exclusion Guidelines
    • Security procedures
    • Think 21
    • Cost Control
  • Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy and focus on shop cleanliness.
  • Responsible for ensuring the shop is cleaned on a regular basis and tidy at all times.
  • Building strong shop teams through effective recruitment, induction and ongoing training and development.
  • Managing the shop teams to ensure strong performance, high attendance levels and appropriate conduct.
  • Developing the shop teams in their current role and supporting development for those with potential for future roles within the business.
  • Encouraging the shop teams to understand the company's product offering, including in shop and online, to enable them to have confident conversations with customers.
  • Managing all shop controllable costs within the agreed budget.
  • Ensuring the teams have commercial awareness and understand how they can personally impact the shops’ profitability.
  • Managing the shops’ profit and loss account.
  • Effectively managing the shops rotas to ensure the shops are resourced correctly, operate within the optimum hours allocated, and are in line with the Working Time Directive.
  • Supporting the area with rota management to ensure all shops are fully resourced and absence covered.
  • Supporting the area with investigations, grievance meetings and formal performance meetings.
  • Managing any absence calls efficiently, utilising the most cost effective resource to resolve.
  • Ensuring annual leave is fairly proportioned across all colleagues.
What do you need to be successful in this role?
  • Passion for delivering great customer service
  • The ability to build strong relationships and communicate effectively
  • Self-motivated with strong organisation skills
  • Happy to work autonomously or part of team
  • The ability to adapt and learn
  • Ability to deal with tough situations in a calm and professional manner
  • Ideally previous people management experience
  • Ability to drive performance and achieve results
 What can we offer you?
  • A clear and achievable career path
  • Full and comprehensive training programme
  • Performance based incentives
  • 28 days paid holiday (pro rata)
  • Competitive salary and benefits

Benefits

  • 28 days annual leave (inclusive of bank holidays)
  • Pension Scheme
  • Specsavers Eye care Vouchers
  • Reward Arena Scheme - Allowing discounts to over 500 different retailers
  • Performance based cash incentives paid every pay run
  • Annual Bonus Scheme up to £1800
  • Overtime subject to availability
  • Staff recognition award nights

Your Development

  • A clear and achievable career path
  • Full and comprehensive training programme:
    • 2 days Face to Face Induction session with a Regional Trainer to give you the best start when joining the business.
    • All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Ladbrokes Coral Academy and support from your colleagues.
    • Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development.
    • An advancement programme to take you on a structured journey with potential for advancement to other parts of the business.
    • The LCG Huddle (the company intranet) is available 24/7 so that you can access information on development tools and advice and gain even more knowledge and access to the wider business.


Working Patterns

In most of our shops opening hours are between 8am – 10pm Monday to Sunday.

In this role you will work 5 out of 7 days, which will include weekends and Bank Holidays.

Shifts are devised on a rota basis and will change weekly in order to keep shifts fair across the team.

You must be 18 years old or over to work in one of our betting shops.

 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.