As a BetMGM Customer Service Quality Assurance Specialist, you will assess the Customer Service team's performance via all communication channels. This is done to ensure quality is at the highest level of service that we aim to provide our players, detailing the company's ranges of Problem Solving, Soft Skills, and Internal Procedures.
The quality assurance specialist's responsibilities include developing and implementing quality assurance policies, identifying process or product issues, and presenting solutions.
To be successful as a quality assurance specialist, you should be incredibly thorough and help our company maintain the highest quality standards.
