We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most
exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a
global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform
our sector for our players, for ourselves and for the good of entertainment.
The CDD Analyst will ensure that the department produces high quality customer reviews in a timely manner,
through quality assurance and coaching colleagues.
You will assist in developing and monitoring processes and procedures, as well as recommending improvements to
training materials as needed, to enhance the department performance and ensure compliance with policies and
regulatory requirements.
The role will also be required to handle complex escalated customer interactions to ensure both the business and the
customer are protected and to minimise escalations to complaints team.
