Salary:
27500
Woking
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most

exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a

global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform

our sector for our players, for ourselves and for the good of entertainment.

The CDD Analyst will ensure that the department produces high quality customer reviews in a timely manner,

through quality assurance and coaching colleagues.

 

You will assist in developing and monitoring processes and procedures, as well as recommending improvements to

training materials as needed, to enhance the department performance and ensure compliance with policies and

regulatory requirements.

 

The role will also be required to handle complex escalated customer interactions to ensure both the business and the

customer are protected and to minimise escalations to complaints team.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.