Salary:
Dependent on Experience + Bonus + Benefits
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

At Entain, we offer thousands of customers the thrill of a bet every single day, both in shops and online.

To make sure our betting shops are the most exciting on the high street, providing the best products and highest quality customer service in the industry, we need great operators and courageous leaders across our individually operated Regions that make up our UK shop estate.

Our Area Managers are an integral part of the Regional Operations team, working closely with the Regional Director, Regional Operations Managers and other key stakeholders to fully support and deliver the Retail Plan.  Each Area Manager has P&L responsibility for c20 (TBC) dual branded shops.  We also need out Area Managers to support digitalisation as we progress more to a digital business. Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

 
Key responsibilities

  • Lead and drive the performance of a team of Shop Managers and Marketplace Managers circa 20 people.
  • Communicate comprehensive plans and implement the Company goals.
  • Deliver EBITDA targets within your area utilising the scorecard to measure success.
  • Ensure all activity within the area complies with the requirements of the Gambling Commission, the Company’s licence and Health & Safety, protecting customers, colleagues and the business. 
  • Responsible for the rigorous delivery of the business plan and tackle issues specific to your area in the most effective way.
  • Regularly monitor KPIs and data to ensure continuous improvement of shop performance.
  • Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
  • Understand and implement what is required to deliver the ROI from all CAPEX spend.
  • Have an excellent knowledge of the area in which you operate and a curiosity about competitor activity and what is happening across the industry.
  • Create a high performing team across all of your shops by ensuring people management activities such as recruitment, on-boarding, training & development and performance management, are delivered and managed consistently and to a high standard.
  • Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a robust succession plan.
  • Provide in the moment feedback to colleagues, creating a high support, high challenge culture.
  • Pro-actively address any issues that arise head on and be prepared to have difficult conversations as often as the need arises, with impact.
  • Ensure all colleagues receive timely, relevant, meaningful communication with regular briefings with your management team

Skills & experience:

  • Experience of working in a tough multi-site environment (betting/leisure/retail/hospitality preferred) within a Middle Management capacity.
  • Experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement.
  • Previous experience of P&L ownership.
  • Strong implementer who can take appropriate action from a set of agreed plans, data, processes.
  • Driven and enthusiastic with an ability to inspire and motivate others.
  • A “can do”, solution focused outlook. 
  • A “plan, do, review” approach to work to deliver continuous improvement.
  • Resilient – this is a fast paced, pressurised environment going through extensive change.
  • Able to prioritise a large and varied workload effectively for optimum business impact.
  • Able to build strong, effective working relationships and be an active team member.
  • Authentic, clear communicator with the ability to deliver simple, impactful communications and importantly, not afraid to face into tough conversations and own the message.

 
For internal candidates: By submitting your application you confirm that you have discussed this specific role with your line manager and they are supportive of your application.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.