Vacancy Type:
03 (Bwin)
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral!

We are looking for an Account and Relationship Management (ARM) Executive to join the team and be responsible for the management of potential high value customers in the DACH region!

You will provide excellent customer service to those accounts as well as already hosted ARM Accounts, and build a relationship with potential high value customers. It will be your target to explore and develop these customers and turn them into hosted ARM accounts.

So, what will the role involve? 

  • Identify potential High Value players using daily reports and act, where appropriate, to deliver said players to Account Managed levels
  • Conduct proactive responsible gaming and AML interactions where appropriate and closely adhere to our policies in these areas at all time
  • Hit and exceed daily/weekly targets and KPI
  • Maintain a level of commercial awareness whilst ensuring the company meets all Responsible Gambling standards
  • Lead bonus cost for personal player base: Highlight potential bonus abusers; Ensure bonus % within company budget at player level; Reward those considered to be under bonused
  • Provide an outstanding service for all inbound queries received via email, chat, telephone plus other channels if needed
  • Identify key triggers to sell site promos and level rewards to increase player engagement and market share
  • Comprehensive knowledge of brand, site, promos and rewards ensuring all player queries are taken care of at the highest possible level and resolved in a timely and satisfactory manner

What are we looking for? 

  • Previous customer service experience (in the gaming industry is an advantage)
  • Interest in Sports betting and Casino
  • Willingness to work in shifts
  • Basic MS Office skills including Excel
  • Attention to detail and an analytical mind-set
  • German at native speaker level, fluent in English

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.