Competitive + Bonus + Benefits
Vacancy Type:
10 Jul 2022
16 (Ladbrokes)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
The role in a nutshell:

The Safety Management Centre is a contact Centre for our colleagues to report incidents within retail shops, offices and stadia, request advice and support. The department link in with our Alarm receiving centre who handle the first response to our colleagues.

You will be supporting the full delivery of the Safety Management Centre (SMC) services of security, safety and compliance from our office in Nottingham.

 Key Responsibilities:
  • SMC Support will provide telephone support and assistance to shop colleagues during and post incident, responding to these incidents in a professional manner. Ensuring the correct level of contact is made to Operational and security teams to enable full support to be provided to the colleague/s
  • SMC Support will provide telephone support and assistance to Colleagues within Entain offices and Stadia. Ensuring the correct level of contact is made to Operational and Security Teams to enable full support to be provided to the colleague/s
  • SMC Support will be responsible for carrying out weekly Safety checks of Ladbrokes Coral shops and highlight any areas of concern. This may come in the form of CCTV audits, procedural audits and phone surveys.
  • SMC Support will provide telephone support and assistance to shop, office and stadia colleagues in high pressure and emergency situations, responding to these incidents in a professional manner
  • SMC Support will provide assistance to the third-party ARC when required and will ensure the relevant reporting is completed.
  • Record incidents in a clear and concise manner.
  • Ensure all incidents are correctly graded and that incident notifications land with correct stakeholders
  • Monitor company premises and property using installed security and protection systems when required.
  • Control and monitor access to premises and property dealing with unauthorised access.
  • Monitor and download CCTV to assist with internal and external investigations as required.
  • View and download CCTV footage to ensure interaction and expectation with External authorities is met.
  • Day to day tasks within the 24/7/365 security control room environment. Shift patterns including some nights. Night shift completed from home.
What we need from you:
  • Familiar with Microsoft Office Suite
  • Computer Literate
  • Excellent customer service skills
What we offer:
  • Access to our Enhanced Pension Scheme
  • Participation in our Company Bonus Scheme
  • Access to a range of social benefits (medical, dental, life assurance, shopping discounts and more)
  • Great opportunities for development and progression
  • Dynamic and friendly work environment;

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.