Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
This is a 6 month contract for someone who will be working as part of a team in our fast-paced HR Shared Service Centre and working with the wider HR function you will effectively support the business and our employees through the timely and consistent completion of quality 1st line transactional HR activity. You will provide a professional, high quality HR service to employees and managers across the employee life cycle; providing advice and guidance over the telephone or via the HR case management system.
Your roles and responsibilities will include but are not limited to:
- Assisting the Oracle Cloud HR system
- Onboarding new staff and creating contracts for new starters
- Triage and deal effectively with 1st line queries via phone or using the case management system
- Manage cases with an end to end mindset
- In line with the Quality Framework understand the needs of customers and continuously seek to improve customer service and resolve queries in the first instance where applicable
- Using workflows and process maps to complete all allocated requests
- Prioritising work activity to deliver Service Level Agreements
- To manage customer expectations using the most appropriate method of communication
- To ensure a clear audit trail through the completion of clear and concise notes on the HR case management system
- Contribute towards the HR strategy by identifying means of improving performance. Assist in reviewing business processes as necessary
- Promote HR self-help tools to the business and coach employees to use these tools effectively in order to improve our service
- Processing pay related elements to ensure employees are paid accurately and on time
- Contribute to process improvement initiatives and support the writing of the associated documentation, including process maps, work instructions and “How to Guides”
- Ability to work in a fast-paced environment where priorities and focus are ever changing
- Ability to work with high volume while maintaining high quality
- Ability to deal with ambiguity
- Any other tasks deemed necessary within the role as instructed by the Leadership team
