Sofia
Vacancy Type:
Permanent
Brand:
20 (partypoker)
About The Role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

As a Game Integrity Analyst, you will be responsible for identifying and analysing potential game integrity issues and helping to mitigate any negative effects that it might have on the poker networks.

You will be reviewing customer account activity, for example: poker game play, suspicious activities and behavioral patterns, all with the aim of helping to build cases that result in removing any players who are a threat to the integrity of the games on the Entain poker networks. As a Game Integrity Analyst with Italian, your main focus will be the Italian market.

You are responsible for delivering excellent customer service experience specific to Game Integrity queries whilst following the internal protocols and procedures:

Analyse customer gameplay to identify potential chip dumping, bonus abuse, usage of prohibited third-party/BOT software, collusion and other possible violations which would harm the game integrity of the poker networks
Highlight irregularities and anomalies in normal playing patterns using our bespoke, in-house tools and rules engines to highlight potentially suspicious activity.
Parse the daily gaming transactions that occur on the platform and evaluate them based on their individuality, past transactions, historical transactions, account attributes, player profiles and behaviour
Responding to and dealing with customer communication
Handling queries and providing support to other internal Entain teams
Looking for ways to constantly improve the processes and the business
Handling all assigned tasks in line with all the relevant regulatory requirements
Being the focal point between the Game Integrity team and other teams working on the Italian market
Take appropriate measures on customer accounts according to internal process requirements and compliance procedures
Investigate the legitimacy of the players registered on our poker networks using OSINT checks.
 

Essential:

Great communication skills
Excellent verbal and written communication skills in Italian and English
Knowledge of poker
Experience of working efficiently in a high-volume work environment, whilst managing your workload in a timely and efficient manner
Strong organisational skills.
If you would like to learn more about the role please reach out via charlie.mills-swanscott@entaingroup.com
 
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About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.