Gibraltar
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

Our trading function is full of sport enthusiasts! They know all there is to know about the events across the sporting calendar! Bring your passion and focused expertise to a business that will fill you time with all things sport! Join Entain as part of our Trading department to bring the sports that our customers love to life! For the good of entertainment.

These insightful members of these teams create all the odds that our customers bet on from horse racing, football, rugby, cricket, tennis and many more. There are so many different teams within trading to get involved in from the exciting Live Betting Team that control prices whilst an event is going on to the Trading Performance Team who analyse and optimise our business practices to create the best and safest services for our customers.


As a Bet Acceptance Trader you will be a member of the team responsible for all ‘exceptional’ bet management via Over Ask and Telephone referral for both the Ladbrokes and Coral brands.

 

The accuracy of bet acceptance decision making, bet noting contribution and subsequent customer profiling recommendations will increase profitable customer turnover and reduce loss making customer activity.


What you'll be doing:

  • Manage the acceptance of bets in line with the policies and practices outlined by the Bet Acceptance Management Team
  • Ensure that all bet acceptance decisions are appended with an appropriate bet note
  • Ensure that all profiling recommendations and relevant information are delivered to the customer profiling team in line with the procedures set out
  • Ensure that the communication of all significant and noteworthy bets to the Trading Team is undertaken in a timely manner
  • Through the usage of monitors/trackers, maintain visibility of customer betting activity, update bet notes as appropriate and feedback to the Trading team using the agreed communication tools across the whole Entain platform
  • Help support and develop the relationship between Bet Acceptance, Customer Profiling, Risk and the Trading Team’s and in doing so look to optimise the efficiency of the Trading Team as a whole
  • Assist in performance reporting and system administration tasks as needed
  • Assist in the management of the event limit settings as requested by the management team
  • Provide specialist trading knowledge in assisting the brand and customer service teams as needed
  • Understand, acknowledge, and follow the betting integrity policies and procedures at all times and raise any incidents to the Bet Acceptance Manager and/or Compliance Teams as appropriate
  • Always ensure the adherence to core licensing principals, escalating issues to the appropriate internal and external bodies as defined
 

What we need from you:

  • Extensive subject matter expertise in trading would be beneficial
  • Excellent mathematical aptitude and awareness
  • Strong analytical skills and problem-solving capability
  • You will be comfortable working in a fast-paced environment, making decisions quickly and according to agreed guidelines
  • In-depth knowledge of Horse Racing or Sports is necessary
 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.