Salary:
min. 23800
Vienna
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

Bring your customer-first attitude to bwin, a part of Entain Group as a Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

We’re looking for real team players to be a part of bwin and provide professional support to our customers. Seize the opportunity and find out more about us!

 
What you'll be doing:
 
  • Handling customer inquiries via chat/e-mail/phone; including but not limited to product related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Raising system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service / quality standards to agreed level 
 
What we need from you:
 
  • Willingness and flexibility to work in shifts
  • Romanian, German and English language skills to a business standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and constantly evolving dynamic environment
  • A flexible, creative and driven personality
  • General computer knowledge (MS Office, Internet)
  • Curiosity about Sports, Casino and Poker products would be a benefit, relevant training will be provided

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.