Do you speak Fluent French and English?
Are you a people person who enjoys being in a customer facing role, building and maintaining strong long term relationships?
If so then we have the role for you...
Partypoker are looking for an Account Manager who can speak fluent French to join the team. This is a fantastic role, where you will be responsible for building and managing strong long term relationships with high end customers and high value poker/casino/sports users.
The overall aim of this role is to help grow our Canada/Dutch and international markets. You will do this by developing the high end customer base as well as identifying further areas and opportunities for a positive business contribution. Growth of poker for partypoker will be the second part of the role, creating high value marketing and strategy to drive growth of player numbers and revenue.
A bit about us...
Partypoker is part of Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment..
What does an Account Manager role involve?
- Planning, delivery and optimisation of the high value customer strategy for poker
- Build a database for High Value player information (playing habits, personal desires, background and demographic info) and use this information to create highly customised client interactions
- High focus on potential High Value customers: understand, target and develop relationships with potential high value players with daily analysis of the new depositing players
- Outbound calls including new member welcomes, investigation, loyalty, sales, surveys and the reactivation of lapsed members
- Creating High Value tailored promotional offers dedicated to our best customers
- Identify potential issues with high net worth customers and flag them with relevant stakeholders
What are we looking for in an Account Manager?
- Fluent French and English - both written and verbal
- Previous customer service or account management experience is essential - confident resolving queries, managing accounts, building relationships
- Interest/experience in online and live poker
- Excellent communication skills
- Comfortable using Microsoft Excel