Salary:
Not specified
Sofia
Vacancy Type:
Permanent
Brand:
20 (partypoker)
About The Role
About The Role

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

As a Game Integrity Operations Associate, you will be responsible for handling written and verbal customer communication on behalf of the Game Integrity Team and the Marketing Team.

The role in a nutshell:

You will be conducting investigations based on daily reports.

You are responsible for delivering excellent customer service experience specific to Game Integrity queries whilst following the internal protocols and procedures.

What you’ll be doing:

● Responding to and dealing with customer communication

● Representing the partypoker and Entain network on a top level providing high quality services

● Distribution of pending Game Integrity cases and tasks

● Handling queries and providing support to other internal teams Entain teams

● Looking for ways to constantly improve the processes and the business

● Handling all assigned tasks in line with all the relevant regulatory requirements

● Being the focal point between the customers, the Game Integrity Analyst Team in Sofia and the Game Integrity Team in London

● Participate in projects for the Game Integrity Operations Team monitoring the usage of third-party software from customers and exclusion of such found violating the poker ecology

 

 
What we need from you:
 

● Great communication skills

● Excellent verbal and written communication skills in Spanish

● Fluent in English at a business level

● Basic poker knowledge and comprehension

● Experience of working efficiently in a high-volume work environment, whilst managing your workload in a timely and efficient manner
 

● Strong organisational skills.

● Willingness to learn and develop.

● Sound and demonstrable experience in Customer Service

 

What we offer:
 
●  Competitive remuneration package;
 
●   25 days annual leave;
 
●   Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
 
●   Opportunity to join a team of great professionals;
 
●   Dynamic and friendly work environment;
 
●   Team building activities.
 
Ready to get involved?

Bring your energy to Entain and you’ll be in the mix from the start.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.