Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
As a Game Integrity Operations Associate, you will be responsible for handling written and verbal customer communication on behalf of the Game Integrity Team and the Marketing Team.
The role in a nutshell:
You will be conducting investigations based on daily reports.
You are responsible for delivering excellent customer service experience specific to Game Integrity queries whilst following the internal protocols and procedures.
What you’ll be doing:
● Responding to and dealing with customer communication
● Representing the partypoker and Entain network on a top level providing high quality services
● Distribution of pending Game Integrity cases and tasks
● Handling queries and providing support to other internal teams Entain teams
● Looking for ways to constantly improve the processes and the business
● Handling all assigned tasks in line with all the relevant regulatory requirements
● Being the focal point between the customers, the Game Integrity Analyst Team in Sofia and the Game Integrity Team in London
● Participate in projects for the Game Integrity Operations Team monitoring the usage of third-party software from customers and exclusion of such found violating the poker ecology
● Great communication skills
● Excellent verbal and written communication skills in Spanish
● Fluent in English at a business level
● Basic poker knowledge and comprehension
● Experience of working efficiently in a high-volume work environment, whilst managing your workload in a timely and efficient manner
● Strong organisational skills.
● Willingness to learn and develop.
● Sound and demonstrable experience in Customer Service
What we offer:
● Competitive remuneration package;
● 25 days annual leave;
● Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
● Opportunity to join a team of great professionals;
● Dynamic and friendly work environment;
● Team building activities.
Ready to get involved?
Bring your energy to Entain and you’ll be in the mix from the start.
