Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
The role in a nutshell:
This role involves working with the Chatbot Analysts and other Chatbot Technicians to produce and populate chatbot flows and journeys for our external customers. Duties can include proof-reading, rewriting, researching and designing content as well as managing the population of the content into the chatbot systems.
What you'll be doing:
• Work with the rest of the chatbot team to produce chatbot flows;
• Maintaining and teaching the bot daily;
• Update and maintain previously drafted material to make it relevant;
• Apply and maintain consistency with content standards;
• Collaborate with Customer Operations, Product Management, Legal, Risk and Marketing departments;
• Perform regular audits of chatbot content, flows and transcripts to ensure adherence to current practices and regulations.
What we need from you:
Essential:
• Bachelor’s degree or equivalent related work experience;
• Experience with software designing/manipulating/programing;
• Keen interest in AI software and technology;
• Excellent written English skills;
• Attention to detail;
• Knowledge of a Customer Service environment and the needs of agents and customers;
• Proven ability to work in a fast paced, continuously evolving, environment.
Desirable:
• Any other languages are a plus;
• Previous experience in online gaming
