Salary:
NA
Manila
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

Purpose of Role:

The EUS Support Engineer is responsible for operating, maintaining and supporting the IT workplace for all internal customers including the GVC desktop and associated infrastructure at his / her local site/s and for remote employees.

 

Primary Responsibilities:

  • Provide site specific and remote IT service support focussing on the IT workplace and associated infrastructure
  • Prioritisation of VIP support and associated requests
  • Prioritisation of support for business critical departments and associated requests
  • Adhere to agreed operational processes
  • Monitor and report on the progress of local and global IT projects
  • Asset management for Desktop, Laptop and other Mobile devices
  • Software license management for supported applications
  • Procurement of locally required hardware and software
  • Documentation and Knowledge Base articles creation for procedural and troubleshooting
  • Implement and Support global projects
  • Interaction with internal customers, external service providers, internal IT teams and business departments.
  • Contribute to the workplace improvement process and engage in continuous improvement at the local site
  • Use internal tools for management of planned and unplanned support work

    Occasional Responsibilities:

  • Ensure that IT infrastructure systems, processes and procedures are compliant with applicable regulations
  • Effective provisioning, management and maintenance of the EUS core infrastructure, systems and technologies including: Active Directory, Email, SCCM, Telephony and Video Conferencing
  • Assist the required teams with initiation and planning phases of new technologies and requirements including the definition of needs, benefits and technical strategy
  • If needed and technically possible support local infrastructure teams
  • Vendor management for problem resolution and local purchasing
  • If required be part of 24x7 on call rota

Knowledge/Expertise/Qualifications:

Essential

  • Strong IT service support experience in a large corporate environment
  • Strong problem solving and analytical skills
  • Excellent written and oral communication skills with a strong service focus
  • Minimum 2 years of relevant support experience
  • Technical background; with MCP or equivalent provable experience in the following areas:
  • Microsoft products, including Active Directory, Teams, O365 and SCCM
  • Cloud services, O365, Azure
  • Windows OS, MAC OSX and Applications
  • Desktop Deployment, application packaging and deployment
  • Networking technologies, LAN, TCPIP, DNS etc.
  • Driven, robust, self-motivated, delivery focused and able to withstand 24/7 pressure, and to challenge and be challenged
  • Understanding of  OS X Server, Open Directory and Mac administration in a  corporate environment
  • Working knowledge of VoIP and H323
  • Experience with mobile technologies
  • Good working knowledge of virtualisation technologies and management

Desired

  • ITIL certification, ideally with a service desk, incident and problem management focus
  • Experience and knowledge of Lean methodologies and practices
  • ACTC or ACSP accreditation

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.