London, St Pauls
Vacancy Type:
Permanent
Brand:
20 (partypoker)
About The Role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

We are looking for an Account Relationship Manager to join our Partypoker team and be responsible for building and managing strong long-term relationships with high end customers and high value poker/casino/sports users. 

The overall aim of your role is to help grow Latam/Spanish and international markets by developing the high-end customer base as well as identifying further areas and opportunities for a positive business contribution. Growth of poker for partypoker will be the second part of the role, creating HV marketing and strategy to drive growth of player numbers and revenue.

What will you be doing?
  • Planning, delivery and optimisation of the high value customer strategy for poker
  • Build a comprehensive database for High Value player information (playing habits, personal desires, background and demographic info) and use this information to create highly customised client interactions
  • High focus on potential HV customers: understand, target and develop relationships with potential high value players with daily analysis of the new depositing players
  • Outbound calls including new member welcomes, investigation, loyalty, sales, surveys and the reactivation of lapsed members
  • Creating HV tailored promotional offers dedicated to our best customers
  • Work closely with other departments in order to ensure all HV issues and queries are communicated, monitored and followed up on in a timely manner
  • Consistently track product issues, listen to the player’s feedback for ideas
  • Identify potential issues with high net worth customers and flag them with relevant stakeholders
What are we looking for?
  • Previous customer service experience is essential - confident resolving queries, managing accounts
  • Fluent in Spanish and English
  • Knowledge of Poker
  • Excellent communication skills
  • Comfortable using Microsoft Excel
  • Experience in online gaming/sports betting industry would be advantageous but isn't essential

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.