Manila
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 
We are looking for an Ops / CRM Associate to join the Professional Services Team in Entain.

This role is an excellent career progression for an internal candidate who wants to work with all Entain labels with an internal team of tech and product consultants (Professional Services Team) and make a positive impact across the business by helping various teams to achieve operational excellence and by working with Product, Technology, Operations and Marketing teams. 

Roles and responsibilities
Assist the PST team and CRM Ops expert(s) with creation and maintainenance of CRM learning material (PPT, videos, product demos) in SharePoint
Assist labels with their BAU CRM tasks and ensure the correct usage of CRM (PAT, Backoffice, EDS ,CSM, etc.) configurations
Depending on business needs, assist with BAU and learning material creation tasks for the International and US business (e.g. might require occasionally working unsocial hours according to ET time zone) 
Host training sessions & demos for both new and existing users
Attend new release calls to understand the product/feature and then create the corresponding learning material in various format (e.g. PPT, videos, documentation, etc.) 
Attend UAT calls and assist with UAT tasks for CRM Product releases 
Answer CRM tools related questions via incoming calls, chats, or emails in a prompt and professional manner
Maintain an excellent working relationship with key stakeholders 

Essential skills required 
Excellent English language skills (writing & speaking) 
Previous experience (2+ years) in online gaming, preferably within Marketing (Ops and Marketing) across various Products (Casino, Sportsbook, Bingo and Poker) is an advantage
Previous experience (2+ years) in using Entain CRM and CS systems (Backoffice, PAT, EDS, CSM, P-reports, etc.) in either a CRM / Operations or Customer Service role 
Experience with Sitecore is an advantage, but not essential 

Soft skills required
Ability to set priorities, manage time, organize work, and meet deadlines independently
Ability to clearly communicate in oral and written form, and deal effectively with diverse groups 

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.