Dependent on Experience + Car + Bonus + Benefits
Vacancy Type:
23 (Entain)
About The Role
Job Title: Regional Operations Manager
Location:  South West and Wales (Applicants will ideally live on patch)
Salary: Dependent on Experience + Car + Bonus & Benefits 
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
The Role in a Nutshell:
Our Regional Operations Managers are an integral part of the Regional teams, working closely with the Regional Director, Area Managers and other key stakeholders to fully support and deliver the Retail Plan.  Each Regional Operations Manager has P&L responsibility for up to 8 Area Managers and c200 dual branded shops.

Leading by example, you will be highly visible and provide effective leadership across your Region.

What you'll be doing:
  • To participate as an integral member of the senior operations team working closely with the Regional Director & other key stakeholders & to fully implement the operational business strategy, including Omni-channel and digitalisation strategic priorities.
  • Provide in the moment feedback to colleagues, creating a high support, high challenge culture. Lead, coach, engage and motivate Area Managers and shop colleagues.
  • Be responsible for the rigorous delivery of the Company plan and tackle issues specific to your Region in the most effective way.
  • Regularly monitor KPIs and data to ensure continuous improvement of performance.
  • Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
  • Understand and implement what is required to deliver the ROI from all CAPEX spend. Have an excellent knowledge of the region in which you operate and a curiosity about competitor activity and what is happening across the industry.
  • Create a high performing team across all of your Region by ensuring people management activities such as recruitment, on-boarding, training & development and performance management.  Pro-actively address any issues that arise head on and be prepared to have difficult conversations as often as the need arises, with impact.
  • Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a robust succession plan.
  • To maintain and hold a Personal Management Licence (PML) as issued by the Gambling Commission (which incorporates an application to the Disclosure & Barring Service). This requires the individual to maintain a sound knowledge of all current industry matters in accordance with the Gambling Act’s three licensing objectives. 
  • Ensure all activity within the Region complies with the requirements of the Gambling Commission, the Company’s licence and Health & Safety, to minimise risk and protect our customers, colleagues and the reputation of the business.
What we need from you:
  • Experience of working in a tough multi-site environment (betting/leisure/retail/hospitality preferred) within a Senior Management capacity.
  • Experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement.
  • Previous experience of P&L ownership.
  • Strong implementer who can take appropriate action from a set of agreed plans, data & processes.
  • Ability to build relationships with key stakeholders across the wider business.
  • Driven and enthusiastic with an ability to inspire and motivate others.
  • A “can do”, solution focused outlook. 
  • A “plan, do, review” approach to work to deliver continuous improvement.
  • Resilient – this is a fast paced, pressurised environment going through extensive change.
  • Able to prioritise a large and varied workload effectively for optimum business impact.
  • Authentic, clear communicator with the ability to deliver simple, impactful communications and importantly, not afraid to face into tough conversations and own the message.
Competencies & Behaviours

Within this role there is the expectation that the following competencies and behaviours are displayed:

  • Agile Thinker
  • Influential
  • Drives Results
  • Self-Aware
  • Works with Others
  • Be prepared to the right to ensure we are a fully responsible employer and business
  • Able to think and work with pace and pragmatism
  • Be able and confident to liaise with external organisations such as the Gambling Commission

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.