Gibraltar
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

The Systems and Collaboration Engineer is responsible for 3rd line support & operations of all system and collaboration services, such as email, video/chat, software distribution, threat protection, device management etc, across the GVC Group of companies.

What you'll be doing:

Responsible for providing 3rd line & operational support for all aspects of colleague collaboration systems. including:
Email
Video Conferencing
Intranet
Responsible for ensuring that system and collaboration tickets are processed in a timely way within SLA.
Management and support of Microsoft SCCM
Management and Support of Microsoft Intune/Device Management
Management and support of Azure Cloud systems including Office 365, Azure AD and other linked systems.
Responsible for ensuring the health & reliability of system and collaboration services.
Management of device software distribution & management systems
Management of the Group Policy (GPO) environment to effectively manage the global device estate
Management of Citrix environment operations
Management of the operation and support of device antivirus systems
Management of effective operation of device patch management systems
Management of the mobile device management (MDM) systems
Provide capacity planning and performance monitoring including disaster recovery
Ensuring that adequate monitoring and alerting is in place for services in scope of role
Provide 3rd line technical support for internal and external customer issues
Work to eliminate manual activities through automation.
Support 24X7 operations by participating in the out of hours support rota
Responsible for platform adherence to the published incident, problem and change policies.
Support teams in incident resolution and problem solving
Step into P1 incidents to aid resolution
Responsible for ensuring technical assistance during major incidents
 
Accountabilities: 
Maintain stability of services in scope
Ensure Support services are maintained to meet business requirements
Ensure services are continually improved where possible
Ensure adequate monitoring & alerting is maintained and fit for purpose
 

What we need from you:

 
●A track record of supporting large-scale, global high availability, mission-critical digital products and IT systems. In addition, they must have a proven background delivering major IT or commercial programmes.
●Extensive experience of supporting IT systems in the scope defined above.
●Excellent customer service skills.
●A proven track record in delivering on time and against budget within a highly pressurized 24/7 environment.
●Proven track record at supporting collaboration technologies operations such as Office365/Teams.
●Experience of systems administration of Jive.
●Must have a solid understanding of the Information Technology Infrastructure Library (ITIL) principles, practices and processes in providing and managing the delivery of a large scale, enterprise-wide service.
●Expert in Mobile Device Management systems.
●Expert in Device management and deployment systems such as SCCM/Intune.
●Expert in managing Group Policy (GPO) in a large multi-domain organisation.
●Expert in Windows Operating system.
●Good technical experience in managing Apple MacOS devices.
●Specialist in managing anti-virus / anti-malware systems.
●Expert operational understanding of Active Directory.
●Excellent scripting skills, to support automation.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.