Vacancy Type:
03 (Bwin)
About The Role
Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trustedexperience for our customers, revolutionising the gambling space as we go. We're home to a global family of >25 well known brands, and with a focus on sustainability and growth, we will transform our sector for our players, ourselves andfor the good of entertainment.
Key Responsibilities
  • Clarifies any doubts/issues related with company’s service and products (sports betting and casino products) and clients accounts, through support channels;
  • Forwards identified issues that deserve to be reviewed by other areas (compliance, finance, product);
  • Approaches site visitors proactively, demonstrating readiness to clarify any questions about their visit;
  • Identifies suspicious behaviors on customers activities;
  • Supports on identification of site issues and reports them to the technical team;
  • Identifies improvement opportunities in company’s service and products;
  • Collects and conveys customer feedback and suggestions.
  • The Middle Junior Agent coaches and mentors the new/junior agents;
  • The Floor Walker Agent (Senior Agent) coaches and mentors the new/junior agents, is responsible/specialist in specific tasks, and assumes the role of team leader when there is none. He is the one who will help other colleagues in real time during a shift not covered by Team Leader or manager.
Skills & Experience


  • Previous work experience in Customer Support activities
  • Strong knowledge of Sports (Football, Tennis, Basketball…)
  • MS Office proficiency
  • Team Player


  • English proficiency (Level B1)
  • Strong knowledge of iGaming

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.