We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.
We are looking for a Account Relationship Executive to join our team and look after a portfolio of High Value player accounts. This is a brilliant role which focuses on relationship building, and you will be responsible for handling our customer accounts and queries within the Hosted levels of the High Value program.
What will the role involve?
- Providing first class customer service to our High Value players via email, chat and phone
- Identify potential High Value players
- Conduct proactive responsible gaming interactions
- Manage bonus spend
- Work towards KPI's
- Report on closed accounts and use available tools to reactivate where possible
What are we looking for?
- Previous customer service experience
- If you have a high interest and good all-round knowledge of online Gaming with previous experience in a gaming environment this would be a plus although this isn't essential
- Comfortable working towards KPIs/targets
- Happy to work on a shift basis with unsociable hours including evenings and weekends, including foreign travel if needed occasionally
- Excellent communication skills - must be fluent in Dutch and English
What can we offer you?
- Hybrid working - 4 days in the office, 1 day working from home
- Relocation package - not based in Gibraltar but interested in relocating there? We have a designated team who will organise your relocation for you.
- Culture – We were once a startup and still have that growth mindset (despite our size). Our industry is renowned for the speed it operates at, and the incredible pace of innovation. Our values include winning together, being bold, exciting customers and driving innovation.
- Development – Both personal and professional development are important to us. Everyone gets 2 paid days to focus on development, along with subscriptions to learning resources like cross knowledge, linkedin learning and our own learning room. Monthly Empower talks from inspirational leaders from outside the industry.
- Wellbeing – Our employee assistance program offers free advice on everything from work advice, relationship advice, legal information, and financial advice. Everyone gets a free subscription to the unmind (mental wellbeing) app. Counselling session are available through EAP. We have a monthly schedule of wellbeing sessions and talks with each office having wellbeing champions and coordinators.
- Flexible benefits package - Annual bonus, employee share scheme, private medical, life assurance, income protection, matching pension contributions, enhanced vacation package, discounted gym membership, discounted retail venues with the ability to flex your benefits package to suit your needs
- Offices - Newly refurbished offices, with chillout spaces and modern facilities
- Social - Fantastic programme of free social activities, from our legendary summer parties and Friday night drinks, we've got you covered.
- Sports - We're as passionate about sports as you are, if you can name a sport, we've probably got a company team.
