Gibraltar
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role

We’re Entain! Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

We are looking for an Account & Relationship Executive to join our team and look after a portfolio of High Value player accounts. This is a brilliant role which focuses on relationship building, and you will be responsible for handling our customer accounts and queries within the Hosted levels of the High Value program.

What does an Account & Relationship Executive do?

  • Provide first class customer service to our High Value players via email, chat and phone
  • Identify potential High Value players
  • Conduct proactive responsible gaming interactions
  • Handle bonus spend
  • Report on closed accounts and use available tools to reactivate where possible
  • Work with product and marketing teams to ensure we are competitive within the industry

What are we looking for in our Account & Relationship Executives?

  • Previous customer service experience
  • Online gaming industry knowledge would be an advantage
  • Comfortable working towards targets
  • Happy to work on a shift basis with unsociable hours including evenings and weekends, including foreign travel if needed occasionally
  • Excellent communication skills - must be fluent in Dutch and English

What can we offer you?

  • Hybrid working - 4 days in the office, 1 day working from home
  • Relocation package - not based in Gibraltar but interested in relocating there? We have a designated team who will organise your relocation for you.
  • Development – Both personal and professional development are important to us. Everyone gets 2 paid days to focus on development, along with subscriptions to learning resources like cross knowledge, LinkedIn learning and our own learning room. Monthly Empower talks from inspirational leaders from outside the industry.
  • Wellbeing – Our employee assistance program offers free advice on everything from work advice, relationship advice, legal information, and financial advice. Everyone gets a free subscription to the unmind (mental wellbeing) app. Counselling session are available through EAP. We have a monthly schedule of wellbeing sessions and talks with each office having wellbeing champions and coordinators.
  • Flexible benefits package - Annual bonus, employee share scheme, private medical, life assurance, income protection, matching pension contributions, enhanced vacation package, discounted gym membership, discounted retail venues with the ability to flex your benefits package to suit your needs
  • Offices - Newly refurbished offices, with chill out spaces and modern facilities
  • Social - Fantastic programme of free social activities, from our legendary summer parties and Friday night drinks, we've got you covered.
  • Sports - We're as passionate about sports as you are, if you can name a sport, we've probably got a company team.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.