Vacancy Type:
03 (Bwin)
About The Role
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.
We are looking for an Account Relationship Manager to join the team! Reporting to the ARM Team Lead, you will be analysing your base and accountable for all major KPI's for your group of players. You will make regular and frequent contact with individual players using all available contact methods. You'll be resilient and someone who thrives selling, negotiating, and working towards achieving set targets!

We are looking for someone to be service driven and know what's best for the customer while remaining commercially aware of the business needs and licensing regulatory requirements.

What will the role involve?
  • Lead business KPIs for personal player base
  • Look after your base to ensure the business meets all AML standards
  • Maintain a level of commercial awareness whilst ensuring the company meets all Responsible Gambling standards
  • Handle bonus cost for personal player base:
    • Highlight potential bonus abusers
    • Ensure bonus % within company budget at player level
    • Reward those considered to be under bonused
  • Provide an outstanding service building positive relationships with each player
  • Providing feedback to the product and marketing teams to ensure we remain competitive within the market
  • Identify key triggers to sell site promos and level rewards in order to increase player engagement and market share
  • Report on closed accounts and use tools to reactivate where possible
  • Identify mid-level players and corresponding triggers to deliver them to the next level
  • Identify gaps and predict player performance to meet monthly targets

What are we looking for?

  • Previous experience in an Account Management/Sales role
  • Comfortable working towards KPI's/targets
  • The ability to work on a shift basis with unsociable hours including evenings and weekends
  • Excellent communication skills - fluent Dutch and English
  • Good Microsoft Office skills
What can we offer you?
  • Hybrid working - you will work 4 days in the office and 1 day working from home
  • Relocation package - don't live in Gibraltar but would be interested in relocating? We have a designated team who can organise your relocation for you.
  • Culture – We were once a startup and still have that growth mindset (despite our size). Our industry is renowned for the speed it operates at, and the incredible pace of innovation. Our values include winning together, being bold, exciting customers and driving innovation.
  • Development – Both personal and professional development are important to us. Everyone gets 2 paid days to focus on development, along with subscriptions to learning resources like cross knowledge, linkedin learning and our own learning room. Monthly Empower talks from inspirational leaders from outside the industry.
  • Wellbeing – Our employee assistance program offers free advice on everything from work advice, relationship advice, legal information, and financial advice. Everyone gets a free subscription to the unmind (mental wellbeing) app. Counselling session are available through EAP. We have a monthly schedule of wellbeing sessions and talks with each office having wellbeing champions and coordinators.
  • Flexible benefits package - Annual bonus, employee share scheme, private medical, life assurance, income protection, matching pension contributions, enhanced vacation package, discounted gym membership, discounted retail venues with the ability to flex your benefits package to suit your needs
  • Offices - Newly refurbished offices, with chillout spaces and modern facilities
  • Social - Fantastic programme of free social activities, from our legendary summer parties and Friday night drinks, we've got you covered.
  • Sports - We're as passionate about sports as you are, if you can name a sport, we've probably got a company team.

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we’re the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we’re elevating ourselves above the competition. We’re leading the industry in bold new directions - and it’s our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

At Entain we do what’s right. It’s one of our core values. Which is why we’re taking the lead when it comes to creating a diverse, equal and inclusive future - for our people, our industry and our society. We’ve created a culture where everyone can feel psychologically safe, included and heard. Where being accepted for who you are is a given. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us.

Life @ Entain

We’re a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won’t just be your employer, we’ll be your biggest cheerleader. We’ll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.