Gibraltar
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

You will be focused on enhancing and improving the overall performance of our payments portfolio across all markets and brands.

A key deliverable of this role is to monitor, analyse and report on the performance of all our payment methods. You will need to have attention for detail to actively identify key areas for improvement and a collaborative approach to work with internal teams and external providers to deliver improvements.

You will become an active liaison point for escalations from our Payments Operations, Risk Operations and Finance Operations teams. Your focus will be to help resolve issues through your strong working relationships with our Payment Providers.

A core element of this role is facilitating access to payment provider systems, offering support to internal colleagues, managing the sign off process to enable access and resolving any issues.  

You will be operating in the thick of it, dealing with daily tasks reported through our group mailboxes, providing timely responses to both internal teams and our external providers.

Your eye will always be on identifying the next opportunity to delight our customers, internal and external.

Additional Information
Key Responsibilities:
 
Day-to-day maintenance of our payment provider accounts including:
  • Granting and monitoring user access to provider back-office systems.
  • Ensuring company information (entity details, contact names, bank account details etc.) are up to date with all providers.
  • Monitoring MID usage and closing any dormant MIDs.
  • Responding to queries and helping to resolve any issues (e.g. missing funds, transaction issues etc.).
  • Using the weekly and monthly reports, monitor the deposit and withdrawal activity and success rates to identify anomalies and raise any areas of concern.
  • Provide liaison point for internal teams in the reporting and escalation of issues with payment providers.
  • Work with finance and relationship management team to conduct quarterly checks to ensure provider fees are accurate and correctly charged.
  • Monitor reported issues and escalations, report on progress of resolutions including recovery of funds.
  • Monthly payment reporting to provide insight on payment performance across key markets and brands.
  • Ongoing development and updating of our standard operating procedures and processes ensuring a consistent level of performance and quality.
  • Develop and manage new process for monitoring and tracking provider back-office users.
  • Work closely with the team on the new KYC and Due Diligence processes for Payment providers. Create a process to track annual provider reviews.
  • Align with internal AML and Cyber Security teams to conduct new provider reviews and ensure all Due Diligence and security reviews are conducted on a regular basis.
  • Support Finance team with the annual external audits and year-end balance confirmations.
  • Maintain and update Payment Method Matrix.
About The Company

We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.