£41,000 to £46,000
Vacancy Type:
30 Jan 2022
23 (Entain)
About The Role

At Entain, we offer thousands of customers the thrill of a bet every single day, both in shops and online.

To make sure our betting shops are the most exciting on the high street, providing the best products and highest quality customer service in the industry, we need great operators and courageous leaders across our individually operated Regions that make up our UK shop estate.

Our Area Managers are an integral part of the Regional Operations team, working closely with the Regional Director, Regional Operations Managers and other key stakeholders to fully support and deliver the Retail Plan.  Each Area Manager has P&L responsibility for c20 (TBC) dual branded shops.  We also need out Area Managers to support digitalisation as we progress more to a digital business. Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

Key responsibilities


  • Lead and drive the performance of a team of Shop Managers and Marketplace Managers circa 20 people.
  • Communicate comprehensive plans and implement the Company goals.
  • Deliver EBITDA targets within your area utilising the scorecard to measure success.
  • Ensure all activity within the area complies with the requirements of the Gambling Commission, the Company’s licence and Health & Safety, protecting customers, colleagues and the business. 
  • Responsible for the rigorous delivery of the business plan and tackle issues specific to your area in the most effective way.
  • Regularly monitor KPIs and data to ensure continuous improvement of shop performance.
  • Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively.
  • Understand and implement what is required to deliver the ROI from all CAPEX spend.
  • Have an excellent knowledge of the area in which you operate and a curiosity about competitor activity and what is happening across the industry.
  • Create a high performing team across all of your shops by ensuring people management activities such as recruitment, on-boarding, training & development and performance management, are delivered and managed consistently and to a high standard.
  • Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a robust succession plan.
  • Provide in the moment feedback to colleagues, creating a high support, high challenge culture.
  • Pro-actively address any issues that arise head on and be prepared to have difficult conversations as often as the need arises, with impact.
  • Ensure all colleagues receive timely, relevant, meaningful communication with regular briefings with your management team

Skills & experience:

  • Experience of working in a tough multi-site environment (betting/leisure/retail/hospitality preferred) within a Middle Management capacity.
  • Experienced manager who has previously managed and led high-performing teams with a strong track record of improving colleague engagement.
  • Previous experience of P&L ownership.
  • Strong implementer who can take appropriate action from a set of agreed plans, data, processes.
  • Driven and enthusiastic with an ability to inspire and motivate others.
  • A “can do”, solution focused outlook. 
  • A “plan, do, review” approach to work to deliver continuous improvement.
  • Resilient – this is a fast paced, pressurised environment going through extensive change.
  • Able to prioritise a large and varied workload effectively for optimum business impact.
  • Able to build strong, effective working relationships and be an active team member.
  • Authentic, clear communicator with the ability to deliver simple, impactful communications and importantly, not afraid to face into tough conversations and own the message.

For internal candidates: By submitting your application you confirm that you have discussed this specific role with your line manager and they are supportive of your application.
Additional Information


  • Performance based annual bonus scheme up to 30% of salary
  • Company car or cash alternative
  • Business expense account
  • 33 days annual leave (inclusive of bank holidays)
  • Entain deals
  • Life assurance
  • Pension scheme
  • Private medical insurance
  • Eye test voucher
Other optional benefits are available including:
  • Holiday sell/buy
  • Critical illness insurance
  • Cycle to work
About The Company

We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.