Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
The role in a nutshell:
The EUS Support Engineer is responsible for operating, maintaining and supporting the IT workplace for all internal customers including the Entain desktop and associated infrastructure at his / her local site/s and for remote employees.
What you will be doing:
- Provide site specific and remote IT service support focusing on the IT workplace and associated infrastructure
- Prioritisation of VIP support and associated requests
- Prioritisation of support for business critical departments and associated requests
- Adhere to agreed operational processes
- Monitor and report on the progress of local and global IT projects
- Asset management for Desktop, Laptop and other Mobile devices
- Software license management for supported applications
- Procurement of locally required hardware and software
- Documentation and Knowledge Base articles creation for procedural and troubleshooting
- Implement and Support global projects
- Interaction with internal customers, external service providers, internal IT teams and business departments.
- Contribute to the workplace improvement process and engage in continuous improvement at the local site
- Use internal tools for management of planned and unplanned support work
What we are expecting from you:
- Strong IT service support experience in a large corporate environment
- Strong problem solving and analytical skills
- Excellent written and oral communication skills with a strong service focus
- Minimum 2 years of relevant support experience
- Technical background; with MCP or equivalent provable experience in the following areas:
- Microsoft products, including Active Directory, Teams, O365 and SCCM
- Cloud services, O365, Azure
- Windows OS, MAC OSX and Applications
- Desktop Deployment, application packaging and deployment
- Networking technologies, LAN, TCPIP, DNS etc.
- Driven, robust, self-motivated, delivery focused and able to withstand 24/7 pressure, and to challenge and be challenged
- Understanding of OS X Server, Open Directory and Mac administration in a corporate environment
- Working knowledge of VoIP and H323
- Experience with mobile technologies
- Good working knowledge of virtualisation technologies and management
Desired
- ITIL certification, ideally with a service desk, incident and problem management focus
- Experience and knowledge of Lean methodologies and practices
- ACTC or ACSP accreditation
What we offer:
- Competitive remuneration package;
- 25 days annual leave;
- Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
- Probono activities;
- Opportunity to join a team of great professionals;
- Dynamic and friendly work environment;
- Team building activities.
