Salary:
Competitive
Sofia
Vacancy Type:
Permanent
Brand:
23 (Entain)
About The Role

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the gambling space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

What you'll be doing:

  • You will act as an escalation point for DSAR and privacy-related queries, in adherence with regulatory guidelines and expectations.
  • Undertake DSAR information extraction and any necessary redactions
  • Ensure the Entain Group’s approach to data subjects' rights (e.g. subject access requests; data erasure or rectification requests) and queries from data subjects are applied correctly
  • Work within the SLA’s set out by the business, adhering to legal and compliance procedures
  • Maintain effective record-keeping for all customer contacts to comply with regulatory requirements
  • Act as a Subject Matter Expert (SME) to ensure that GDPR operational procedures, policies, and regulations are correctly implemented and followed across the business
  • Keep abreast of all products and tools to ensure all customer queries can be answered effectively and in line with the business strategy
  • Prioritise and implement appropriate solutions in line with department guidelines
  • Assist in developing cross-functional working relationships with the aim to improve the customer experience and promote best practice
  • Embrace and promote a culture of continuous improvement

    Occasional:

  • Production of metrics/reporting to support compliance and business objectives
  • Provide training to new starters within the team
  • Assist in ensuring the teams processing activities, documented procedures, and training material are all appropriate, effective, up to date and adhered to
  • Any other relevant tasks that may be identified by the Management Team
 Working hours: 09:00-18:00PM Mon-Fri
 
 What we need from you:
 
  • Interest and/or experience with GDPR or other legal matters
  • Expert ability using Microsoft Office package
  • Business level of English
  • Excellent written communication skills
  • Ability to work under pressure, manage, and prioritise key tasks with a focus on delivering them within agreed deadlines
  • An understanding of the importance and impact of legislative requirements
  • Proven experience of detailed, exploratory, and methodical working practices
  • Experience of handling sensitive, confidential customer information
Desired:
  • Experience in Customer Service
  • Demonstrable experience of managing and responding to a DSAR or similar regulatory query

What we offer:

  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Teambuilding activities.

Sounds interesting? 

Then join us!

We think everyone should work for a business that acknowledges you have experience and value and works to ensure your skills are nurtured and developed. Looking for an organisation where the value of high-quality BI and data driven decisions is truly valued – come and join us. For the good of entertainment. 

Apply now!

 
About The Company

We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.