Location:
Sofia
Vacancy Type:
Permanent
Brand:
20 (partypoker)
About The Role
 Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.

The role in a nutshell:

Bring your customer-first attitude to Entain as a Customer Service representative.

The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day. For the good of entertainment.

Our portfolio of betting and gaming companies includes some of the most well-known brands in the industry, such asPartyPoker, PartyCasino, bwin, Ladbrokes, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.

What you’ll be doing:

  • Taking care of customers' enquiries via chat, email and phone, assessing individual problems and taking appropriate action to ensure that customer needs are met;
  • Reporting on system bugs and general problems experienced by the customers to the specialised departments or CS Management;
  • Escalates suspicious customer activities – to the CS Management and Compliance Department;
  • Maintain in depth knowledge about products and Standard Operating Procedures.

What we need from you:

  • Fluency in Swedish language;
  • English language skills to business standard;
  • The ability to perform well in a challenging environment;
  • Strong analytical skills;
  • Basic knowledge of Windows OS and MS Office applications; good typing skills;
  • Availability and willingness to work on flexible shifts.

What we offer:

  • Competitive remuneration package;
  • 25 daysannual leave;
  • Socialbenefits: personal health insurance, dental allowance, sport activities, foodvouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Teambuilding activities.


Ready to get involved?

Bring your energy to Entain and you’ll be in the mix from the start.

Apply now!



About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.