£18,000, increasing to £20,000 after 4 months.
Vacancy Type:
16 (Ladbrokes)
About The Role

Are you ready to play a vital role at the world’s largest sports betting and gaming company? You’ll be in the thick of the action, making sure our customers enjoy an amazing entertainment experience, every day!

We're looking for Customer Service Agents to join our busy team in Gibraltar! This is a fantastic opportunity to kick start your career within the gaming industry!

We provide full training for this role from day one.

What you'll be doing:

  • You'll be speaking to our customers via phone, email and live chat and ensuring first time resolution on their queries giving them a stress free/positive experience!
  • Improve and optimise customer value through maximising customer conversion and retention opportunities using company marketing initiatives and the ‘Sales through Service’ mentality
  • Proactively raising any issues to ensure the customer receives a resolution to their query

What we need from you:

  • Must be living local whether in Spain or Gibraltar
  • We're searching for a team player with a great attitude and desire to help our customers
  • Previous experience in a similar role is an advantage
  • Gaming and Sports product knowledge is desirable
  • Proficient in English – written and spoken
  • Ability to be flexible over various shift patterns (ranges from 8:30 - 11:30)
  • Confidence to speak with customers through a variety of communication methods with the ability to multi-task

Our portfolio of sports betting and gaming companies includes some of the most well-known brands in the industry, such as Ladbrokes, bwin, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers very seriously. We make sure they know their limits, and we work with them to make sure everyone enjoys our products and services responsibly.

 Please note as part of the application you will be asked to complete a short task. Please allow 20 minutes.
About The Company

- EntainWe’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.