Vacancy Type:
23 (Entain)
About The Role
We're looking for a Senior Payment Relationships Manager to join our team in Gibraltar!

Do you have what it takes to be a key teammate in the payments team and handle all of our markets and brands globally?

Within this role the main focus will be to build strong relationships with our external payment providers ensuring commercials are competitive and that we are benefitting from all potential features and functionalities offered.

We need someone who is confident and has previous experience in contract negotiation, issue resolution and stakeholder management. Ideally you will also have project management experience including leading multifunctional teams as this role requires you to provide support and direction to other team members.

What you'll be doing:

  • Developing solid relationships with Payment Providers and Partners
  • Setting up regular calls and meetings with providers
  • Monitoring performance of providers to identify areas for improvement
  • Gathering details of the planned development and roadmap items to ensure our product roadmap is aligned
  • Looking after escalations and resolving issues as quick as possible
  • Collaborate with the Payment Relationship Managers to produce monthly packs by markets/regions to illustrate the performance of the region (deposits, withdrawals, fees) and provide key insights to the business.
  • Work with the Payment Relationship Managers and finance teams to identify any issues with fees or charges and escalate as required.
  • Provide input and guidance to the ongoing development and updating of our standard operating procedures and processes ensuring a consistent level of performance and quality.
  • Developing business cases and submitting information to Payments Committee as the need arises.
  • Competitor analysis of key markets/areas

What we need from you:

  • Track record of Relationship and Stakeholder Management at a senior level
  • Attention to detail & ability to multi-task
  • Solid understanding of the payment's industry
  • Experience of the Gaming Industry either directly or Indirectly
  • Excellent interpersonal skills
  • Previous project management experience
  • Data-driven and detail-orientated with good analytical, problem-solving skills
  • Ability to present data and detailed information using PowerPoint or other presentation software


  • Experience of managing a team
  • Proficient with project management tools

Don't forget, we offer a fantastic benefits package such as private medical care, pension scheme, bonus scheme and more!

About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.