Salary:
Competitive
Location:
Sofia
Vacancy Type:
Permanent
Brand:
20 (partypoker)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
The role in a nutshell:

Bring your customer-first attitude to Entain as a Customer Service representative for PartyPoker.fr

The role in a nutshell:


The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making sure our VIP customers enjoy an amazing entertainment experience, every day.

Our portfolio of betting and gaming companies includes some of the most well-known brands in the industry, such asPartyPoker, PartyCasino, bwin, Ladbrokes, and Coral. We’ve a huge high street presence with an increasing share of online gaming activity. We take our commitment to safeguarding our customers extremely seriously. We make sure they know their limits and we work with them to make sure everyone enjoys our products and services responsibly.
 
Our business is fun, and we have a friendly, fast paced, multicultural working environment. Moreover, we reward big: great remuneration package, private medical insurance, comprehensive training, flexible working times, and great learning and development opportunities.
 

What you'll be doing:

  • Taking care of customer enquiries via chat, email and/ or phone assessing individual problems and taking appropriate action to ensure that customer needs are met;
  • Dealing with difficult customers in a kind, however firm friendly manner;
  • Liaising with various supporting teams to resolve more complex customer issues.
  • Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management;
  • Escalates suspicious customer activities – to the CS Management and Compliance Department;
  • Maintain in depth knowledge about products, communication guidelines and Standard Operating Procedures.

 

What we need from you:

Essential:

  • Fluency in French language;
  • Excellent English language skills
  • Customer focus combined with excellent written and verbal communication skills and collaborative spirit;
  • The ability to perform well in a challenging environment;
  • Strong analytical and problem-solving skills;
  • Basic knowledge of Windows OS and MS Office applications; good typing skills;
  • Availability and willingness to work on morning and afternoon shifts
  • Ability to work from home for the time being

Desired:

  • Some experience in customer service would be a great plus.

What we offer:

  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers;
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities.
Ready to get involved?
 
Bring your energy toEntain and you’ll be in the mix from the start.
 
 Apply now! 
About The Company

We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.