Location:
Sofia
Vacancy Type:
Permanent
Brand:
03 (Bwin)
About The Role
The role in a nutshell 

We have an excellent opportunity for a detail oriented and achievement driven person to join one of our teams as Trading Control Operator. The position calls for a responsible team player with an interest in sport disciplines and some understanding of rules and current events. 


What you'll be doing:

  • Own issues on behalf of the Trading department. Ensuring issues are raised to the appropriate technical team;
  • Carry out initial investigation to ensure the correct Trading process was followed;
  • Determine and document the impact and scale of all issues raised;
  • Ensuring the Head of Trading Control is aware of all key issues and major incidents;
  • Communicating issues, workarounds and downtimes to all relevant stakeholders and managing their expectations accordingly;
  • Recognizing patterns within known issues and suggesting solutions to help drive improvement across the trading floor;
  • Providing concise summaries of errors to Heads of relevant Trading teams for performance management purposes;
  • Undertaking Quality Assurance to ensure that we are offering an optimal service to our customers;
  • Reporting any QA issues to the relevant team to ensure speedy resolution;
  • Raising any long-term issues affecting QA to the appropriate development/support team;
What we need from you:
  • Knowledge & Experience & Skills:
  • Excellent English language skills;
  • Solid ability in escalating issues in a concise and quick manner;
  • Strong communication skills (Verbal, written and presentation);
  • Ability to summarise complex data in a succinct and easy to understand manner;
  • Highly motivated and organised;
  • Ability to undertake complex tasks quickly and thoroughly;
  • Knowledge of major sports will be a great plus;
  • Be able to prioritise under pressure in accordance with the business needs;
  • Attention to detail;
Desired:

  • Degree level education would be preferable but is not a pre-requisite;  
  • Experience in using Microsoft applications, especially Outlook and Excel;
  • Knowledge of sports betting and betting rules.

Employee benefits:

  • Competitive remuneration package;
  • 25 days annual leave;
  • Social benefits: personal health insurance, dental allowance, sport activities, food vouchers; 
  • Opportunity to join a team of great professionals;
  • Dynamic and friendly work environment;
  • Team building activities;
About The Company

We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.