Salary:
£21000
Location:
Stratford
Vacancy Type:
Secondment
Brand:
23 (Entain)
About The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
 
Role Purpose

We’re looking to recruit a confident and enthusiastic Customer Care Advisor to respond to complaints/queries which are related to Retail Shops. This role will join our dedicated Customer Care Team in Stratford.

Key Responsibilities

•             Provide our retail customer base with a service which continually exceeds expectation

•             Actively listen, communicate and understand our customer needs by building effective and sustainable relationships

•             Maintain a consistent and professional approach to all our customers

•             Effectively navigate the systems to quickly and efficiently answer customer enquiries

•             Constantly review and digest all communication and information sources to maximise knowledge and skills

•             Take ownership of personal development to strive for continual improvement

•             Ensure customer records are accurate and reflect current status and remain confidential at all times when handling customer contacts.

•             Adopt and adhere to rules and conditions relating to compliance relevant to our business. E.G Self-exclusion/Reinstatements and Breach

 

 So if you love sport as much as we do, deliver an excellent customer experience, have great communication skills , then working with LadbrokesCoral Customer Care could be right for you!

About The Company

We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands – names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

Wellbeing at Entain

We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
 

Our Culture As real as it gets

At Entain we're a diverse team, sharing a commitment to quality and success.

Whether you're playing a key role in your local community as part of our retail team, or working out the next big gaming trends in our digital team, you'll enjoy a culture and benefits package that we're extremely proud of.